| 2000 | Assessing the Benefit of In-House Work Experience for University Students. | Karen Shackleford |
| 2000 | Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology. | John Saul, Betsy Black, Erik Larsson |
| 2000 | Helping Students Help: Empowering and Motivating Student Workers. | Court Sansom |
| 2000 | Managing Student Workers: How to Effectively Schedule and Supervise Student Workers in a Dynamic Environment. | Michael L. Ringham |
| 2000 | Information Provision vs. Direct Services in User Support. | Carol Rhodes, William Goveia, Brian Sierkowski |
| 2000 | The Modernization of a Call Center. | Karen Reasoner |
| 2000 | Electronic Kiosk Project: Distributed Access to E-Mail and Web Browsing. | Jeffrey Raymond |
| 2000 | Implementation of a WebDAV-based Collaborative Distance Learning Environment. | Changtao Qu, Christoph Meinel, Thomas Engel |
| 2000 | Show Me The Money, In IT Training! | James Potter |
| 2000 | Three Years in the Solution Center. | Frank Poduska |
| 2000 | New Economy, New Partnership: New DocShare. | Keiko Pitter, Gil Gonzales, Marian Smith |
| 2000 | How Faculty Use Information Technology At A Small Liberal Arts College: A Case Study. | Jay Pitocchelli, Bruce Chakrin, Tom Murphy |
| 2000 | Training... A Key to Better Help Desk Consultants. | Anna Maria Perez, Andrea J. Moore |
| 2000 | Ripped Apart at the Seams: Re-Tailoring the Computer Training Program at Brown University. | Eileen Palenchar, Stephanie Birdsall |
| 2000 | Developing and Implementing a Comprehensive Training and Incentive Program for Student Employees in Information Technology. | Jim Osborn |
| 2000 | Remedial Help Desk 101 at Florida State University. | Diana Orrick, Jeff Bauer, Ernest L. McDuffie |
| 2000 | On the Road to Becoming a Statewide ISP. | Roman Olynyk |
| 2000 | Network Management: Open Source Solutions to Proprietary Problems. | Shane O'Donnell |
| 2000 | Innovative Engineering Learning Center: Design Concepts and Outcomes. | John N. Murphy, Alan J. Russell, Anthony B. Jones |
| 2000 | Centralized Directory Services and Accounts Management Project. | Rob Murawski |
| 2000 | Where the Students Are...Computing Services at the Customer Source. | Glenda E. Moum |
| 2000 | WORKBENCH - The Financial Benefit and Savings to the University. | Angelo Montovino |
| 2000 | Automating Residence Hall Internet Signups. | John R. Miller, Tom Peterson |
| 2000 | Creating a Help Center from Scratch: A Recipe for Success. | Patrick McKoen |
| 2000 | Self-paced Student Tutorial in the WebCT Environment. | Deborah Mateik |