| 2000 | Knowledge Management: A Cookbook for Beginners. | Geoffrey Marsh |
| 2000 | Kicking It Up a Notch: Adding Zest to Your Student Employee Training. | Celisa Mettler Manly |
| 2000 | Computer Abuse, Information Technologies and Judicial Affairs. | Elizabeth Mackenzie, Kathryn Goldman |
| 2000 | New Student Conferences: An Introduction to Computing at Texas A&M University. | Dustin Long, Teresa Chipman |
| 2000 | Crisis or Turning Point - Supporting a Multi-Campus Student Information System in Transition. | Barbara Long |
| 2000 | Shaping a New Generation of Users - You Can Show Them the Policies, but You Can't Make Them Think. | John K. Lerchey, Constance J. Paras |
| 2000 | Hitting a Moving Target: The Handout Revision Project. | Patti Landau, Stephen McGinnis |
| 2000 | Raising the Bar: A Training Program for Student Workers. | Patti Landau |
| 2000 | The Distributed Support Program at NC State University: Challenges and Rewards of Successful Partnerships. | Susan West Klein |
| 2000 | Building Computer Ethics from the Ground Up. | Gail E. Kaiser |
| 2000 | Windows 2000 Deployment Technical Challenges at the University of Colorado at Boulder. | Brad Judy, Alfred Roberts, David Bodnar |
| 2000 | Collaborative Partnerships to Support Faculty Development in the Information Age. | Kimberlye P. Joyce, Marvette Johnson, Lucretia McCulley, John Outland, Fran White |
| 2000 | Approaches to Computer Lab Management: Lockdown vs. Freedom. | Christopher Jones, Yasemin Tunc, Deborah Cherry |
| 2000 | Developing Partnerships to Combat the "Digital Divide". | Gina M. Jones, Sonja Kueppers |
| 2000 | Usability Services at the University of Maryland: Who, What, and How. | Gina M. Jones |
| 2000 | Opening Computing Labs, Opening Minds. | Christopher Jones |
| 2000 | Building Non-traditional Collaborations Using New Technologies. | Marvette Johnson, Scott Mayer, Karen Pierce |
| 2000 | Implementing and Supporting a Wireless Classroom. | Linda Iroff, Barbara Sawhill |
| 2000 | Different Strokes for Teaching Folks. | Paul Hyde, John F. Hall |
| 2000 | Getting Students Off on the Right Foot: One Step Toward Building the Future at ISU. | Linda J. Hutchison, Jay S. Hardcastle, Bonnie S. Whalen |
| 2000 | Strategic Partnerships for Managing Labs. | Linda J. Hutchison, Dennis J. Engholm |
| 2000 | Web Documentation Project at the University of Delaware. | David Hopkins |
| 2000 | eDesk Online - Internal Development and Deployment of HelpDesk Management Software. | Charlie Hitlin, Catherine Roy, Dean Tallman |
| 2000 | Introducing Technology to Educators in a Way that is Compelling - Not Intimidating: Support Issues. | John F. Hall, Paul Hyde, Debbie Jeffers |
| 2000 | Creating a Technology Desk in an Information Commons. | Susan Hales, Don Rea, Marcella Siegler |