| 2000 | Knowledgebase Integration with a 24-hour Help Desk. | Jay Graham, Brian K. Hart |
| 2000 | Early Adopters An Internet 2 Middleware Project. | Jay Graham, Jeffrey Cepull |
| 2000 | 0 - IMAP in 90 Days or How to Migrate 25, 000 Users to IMAP in Three Months. | Jay Graham |
| 2000 | Changing the Face of Student Employment in IT at the University of Rochester. | Janak Gada, Jason Wagner |
| 2000 | Slowing Down the Revolving Door: Motivating and Retaining Student Employees. | Debbie Durant, Jerry Martin, Henry Moeller, Jim Osborn, Virginia Redmond, Court Sansom |
| 2000 | Manage All the Computer Labs on Campus? What Did I Do to Deserve This? | Kathy DuBose |
| 2000 | From VTs to iMacs: Moving Public Computing Access into the 21st Century. | Robert Denton, Patrick Jensen |
| 2000 | Linux and Open Source in the Academic Enterprise. | Mike Davis, Will O'Donovan, John Fritz, Carlisle Childress |
| 2000 | The Master Internship Program at Wabash College. | Guy Davis, John C. Hanes |
| 2000 | Ills Cured with a Dose of Remedy. | Michael Critchfield, Michael Murray |
| 2000 | Documentation Aerobics: Toning and Streamlining Your "Body of Documentation". | Teresa M. Craighead |
| 2000 | "One Stop Shopping" Getting Connected at Texas A&M University. | Teresa Chipman, Dustin Long |
| 2000 | Living on the Bleeding Edge: Creating and Managing Highly Specialized Student Labs. | Deborah Cherry, Paul Phillabaum, Pomona Valero |
| 2000 | A Structure for Project Management and Collaboration in a Higher Education IT Organization. | Jeffrey Cepull |
| 2000 | Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment. | Cynthia A. Burdick |
| 2000 | Designing the "IT Degree" for Student Employees. | Lisa Tanger-Brown, Janak Gada |
| 2000 | There is No Such Thing as Free Support. | Dianne Brotherson |
| 2000 | Building an Enterprise Web Infrastructure Using Windows 2000. | Charles Brophy |
| 2000 | The Right Tools for the Right Jobs: Developing a Student Management System. | J. P. Brannan, James Landis |
| 2000 | CATS-MERLOT: A Website for Academic Technology Staff. | Abbe Altman, Jan Boucher, Marion Smith |
| 2000 | Web Site Redesign Follies. | Jan Boucher, Marion Smith |
| 2000 | Windows 2000 Deployment Overview at the University of Colorado at Boulder. | David Bodnar, Brad Judy, Alfred Roberts |
| 2000 | Windows 2000 Lab System Upgrade: Good Idea, Bad Idea? | Jesse Ballard, James Osborn |
| 2000 | From East to West: Abuse In and From the Electronic Community. | Jayne Ashworth, Jacqueline Craig, Marv Dunn, Cynthia A. Murnan |
| 1999 | Statistical approach to lab management or how to add finesse to managing labs (poster). | John H. Wilson, James Lackey |