| 1999 | It Takes a Team to Move a Mountain: Migrating to Desktop Client E-mail. | Kate Webster, Suzanne Nanis |
| 1999 | Implementing a 24-hour Help Desk at the University of Pittsburgh. | Daneen Walko |
| 1999 | Home Growing Help Desk Software. | Kelly Wainwright, Bret Ingerman |
| 1999 | Implementing the Microsoft Office User Specialist Program. | Lisa Veloz |
| 1999 | Designing accessible web pages: a primer (Poster). | Carine Ullom |
| 1999 | Managing your training from registration through attendance statistics (poster session). | Julie Smith, Linda Putman |
| 1999 | Helping Macintosh Refugees into a Windows World. | Tommy Roberson, Rob Branham |
| 1999 | Agents for electronic markets as performing actors (poster). | Reinhard Riedl |
| 1999 | Education technology services: information is power (Poster abstract). | Carol Rhodes, Jennifer Reed |
| 1999 | Creativity- a process of exploration. | Gerry Reid |
| 1999 | Bridging Worlds: The IT Support Professional as Interpreter Between Cultures. | Don Rea |
| 1999 | Maintaining Balance: : Mile-High Expectations vs. Technostress. | Kathy Pribbenow |
| 1999 | Usability Testing: A Quick, Cheap, and Effective Method. | Jerilyn Prescott, Matt Crichton |
| 1999 | Self-paced training 2000: options, options, options (Poster). | Peter Peterson, Greg Fellin |
| 1999 | The Student HelpDesk: Student Information Technology Support at Georgetown University. | Katherine Motsuk |
| 1999 | Facilitating netscape in a public PC lab for a mobile student population (poster). | Debbie Mojta |
| 1999 | Student Employees - How to Make a Constantly Changing Work force Your Successful Backbone. | Henry B. Moeller |
| 1999 | A Cooperative Mode of Organization for Social Science Computing. | Nancy J. McDermott, Thomas S. Flory |
| 1999 | The Transformation of IT Support at the University of Colorado at Boulder. | Michael D. Matthies, Kenneth R. Schuetz, Paula J. Vaughan |
| 1999 | Training Help Desk Students: The Never Ending Task. | Jerry Martin |
| 1999 | Teaching With Technology Takes Teamwork, Tools, and Talent. | Leila C. Lyons, Sue Legg, Terry Morrow, Lee W. Bannister |
| 1999 | Training Undergraduates to Support Technology in the Classroom. | Mike Landavere, Deborah Mateik |
| 1999 | Getting Our Act Together: Human and Technological Factors in Establishing an Online Knowledge Base. | Sonja Kueppers, Michael Schilingno |
| 1999 | Faculty Support: A 4-way Perspective. | Jeanne Kellogg, Beth Ruffo, Alice McNeely, Marion Taylor |
| 1999 | Regional Conferences that Work (A good way to get out of the office for a day). | Jeannie Kellogg, George A. Bush, Bill Thieke, Wendy Pearle, Jeff Kovalovsky, Nancy O'Leary, Lisa Tanger-Brown |