| 1999 | Finally Realizing Our Vision: Easy Access to Instructor-Led Classroom Materials. | Diane L. Jung, Christopher J. Payne |
| 1999 | E-Mail Rollout: Migrating from cc: Mail to Netscape Internet Based E-mail. | Jeffrey A. Jones |
| 1999 | Introducing a Client Community to a Non-Microsoft Product. | Bronwen Jean Heuer |
| 1999 | Who's Got the Key? | David Henry |
| 1999 | Searching for the Needle of Information in the Haystack of the Computing Web Pages. | Joy Hathaway |
| 1999 | Outsourcing a PC Reseller Center and Hardware Maintenance Services. | Brian K. Hart |
| 1999 | A Small Staff Coping With Technology Replacement, Year One. | Chris Harmon |
| 1999 | Training for a wider audience: helping more of the people more of the time (Poster). | Lisa K. Hallberg |
| 1999 | Backstage at the helpdesk (poster). | Trisha Guy |
| 1999 | Student career ladder (poster abstract only). | Cindy Guerrazzi, Virginia Redmond |
| 1999 | Building Community and Distributed Support Services at Cornell University. | Lisa Gregory-Mix, Sharon Sledge |
| 1999 | Enterprise Wide Electronic Mail using IMAP. | Jay Graham |
| 1999 | Mr. Rogers Meets Technology: Technology Service Neighborhoods in the IU School of Education. | William Goveia, Jennifer Reed, Carol Rhodes |
| 1999 | Administration of Campus Computing Labs and Faculty Desktops. | Jonathan E. Geibel |
| 1999 | Using the Web to Train Employees. | Anna Love Gardner, Marilyn Lockhart |
| 1999 | Implementing Service Standards to Manage Client Expectations. | Timothy J. Foley |
| 1999 | Revamping "computing at Cornell": creative collaborations for Web site redesign (Poster). | Nancy A. Flynn |
| 1999 | Schmoozing at the Home Office: Reflections on Telecommuting and Flexible Work Arrangements for IT Professionals. | Nancy A. Flynn |
| 1999 | Focus on service departmental web site reorganization. | Janice G. El-Bayoumi |
| 1999 | Creating the customer service team: an ongoing process. | Theresa Duhart, Paul Monaghan, Tom Aldrich |
| 1999 | Students at the center of the universe: fostering a student focused, student guided, comprehensive service. | David E. Dean, Carl Combs |
| 1999 | A Total Workout: Cross - training Customer Services and Marketing. | Joyce Davidson |
| 1999 | A Help Desk Prescription - Curing Ills with a Dose of Remedy. | Michael Critchfield, Michael Murray, Michael Lewis, Jason Musselman |
| 1999 | Computer Use and Vision. | Joan D. Comeau, Edward C. Godnig |
| 1999 | Technology Training Partnerships - University of Pittsburgh, Pittsburgh City Schools and Community College of Allegheny County. | Jeffrey C. Cepull |