| 1997 | The Davis financial information system: using e-mail and the web in a campus-wide training and support program. | Carolyn A. Nelson |
| 1997 | The library starter kit: using new technologies for training and instruction. | Deborah A. Murphy |
| 1997 | Residence hall consulting: what we've learned at Penn State. | Kathy Mayberry, Steve Pierce |
| 1997 | Are we ready for distance education? | Jerry Martin |
| 1997 | Help desk training: art, science, or prayer. | Jerry Martin |
| 1997 | A two-tier approach to customer service. | Anne Lind |
| 1997 | Partnerships in connectivity extending the campus network. | James I. Lesslie |
| 1997 | Molding diverse people into a unified web: Diversity Database and Diversity Web. | Lida L. Larsen, David J. Henry |
| 1997 | Expanding technology training: using digitized video to facilitate web-based learning. | Richard Lacy, John R. Supra Jr. |
| 1997 | The ISU Micronet Scout. | Steven L. Kunz, Wayne J. Hauber |
| 1997 | Leverage your transformative technology support. | Freja Koch, Pat Kava |
| 1997 | Bucknell's software service clinic - meeting a computing support challenge. | Karen Kniss |
| 1997 | Heroic effort is not a sustainable model. | Diane Jung-Gribble |
| 1997 | Challenges and changes: the migration of Western Kentucky University from an IBM mainframe environment to a microcomputer, Novell LAN based network. | Jeffrey A. Jones |
| 1997 | Dormnet support at Princeton University. | Christopher F. Jones |
| 1997 | Focusing the academic computing help desk on the needs of customers. | Brian M. Johnston, John R. Supra Jr. |
| 1997 | Is paperless painless? | David L. R. Houston |
| 1997 | Electronic support for grade administration at the University of Delaware. | H. Lawrence Hotchkiss, Evelyn V. Stevens, Janet D. Hall, Elizabeth K. Carney |
| 1997 | Technology magic: software distribution at Indiana University. | Bonnie R. Hites, Richard White |
| 1997 | Certifying student web authors. | Richard A. Hinz, Robert Minato |
| 1997 | A good man (and woman) is hard to find: attempts to retain qualified staff at Virginia Commonwealth University. | Jane Hesler, Jim Bostick, Kay Sommers, John Fritz |
| 1997 | Methods of a small staff coping with the needs of many. | Chris Harmon, Jared Riley |
| 1997 | High speed access to off-campus faculty and staff. | Martyne M. Hallgren |
| 1997 | Selecting the appropriate middleware for your web-to-database application (workshop). | Alexis D. Gutzman |
| 1997 | Evolving paradigms in student staffing (staffing and organizational issues) (panel). | Lily Giang, Fellin C. Gregory, Larry Japson, Todd Van Zandt |