| 1997 | Combining libraries, computing, and telecommunications: a work in progress. | Timothy J. Foley |
| 1997 | Don't let the millennium bug bite you (or, how to make a silk purse from a sow's ear). | John H. Esbin |
| 1997 | Tools for bringing support to users through the web. | Deborah T. Durant |
| 1997 | Getting the good ones and keeping them: competing for talented student employees in computing support. | David Thomas Dudek |
| 1997 | Using Linux to solve the problem of mixed operating system LAN services. | Daniel W. Drake |
| 1997 | Creating a web-based "self-help" system in a distributed support context. | Kevin M. Cunningham |
| 1997 | A new opportunity for addressing an old problem: directly impacting the user interface in the web age. | Kevin M. Cunningham |
| 1997 | University jewels and robbers: what are they? | John R. Cordani, Kenneth Geide, Ramn A. Mata-Toledo |
| 1997 | Connections for success: creating a community of electronic learners. | Mark Clark, Nancy Rayner |
| 1997 | Fortune cookie management for information technology support professionals. | John E. Bucher |
| 1997 | Classnet: automated support of web classes. | Pete Boysen, Mark J. Van Gorp |
| 1997 | Email migration: strategies and outcomes. | Jim Bostick, John Fritz, Kay Sommers, Jane Hesler |
| 1997 | Web design and maintenance. | Jerry Berkman |
| 1997 | Creating an atmosphere of responsible computing. | Harvey Axlerod |
| 1997 | Staff internship or teaching "old dogs" new tricks. | Jayne Ashworth |
| 1997 | Do a quick conversion: put all our documentation on the web. | Dorothy Ann Amsler |
| 1997 | Computer center support of an academic library. | Cary B. Abend |
| 1996 | LEEP3 - distance education tips. | Marsha Woodbury |
| 1996 | Re-centralizing: the pendulum wobbles back. | Don M. Wee |
| 1996 | Technology crash course: introducing new students to the campus computing environment. | Kelly Wainwright |
| 1996 | Managing change (workshop). | Ann Stunden |
| 1996 | Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators. | Carol L. Smith |
| 1996 | Seven years good luck: changing the labs at a regional university. | Michael G. Prais, Nanette Suitts |
| 1996 | Self-paced training expanding educational opportunities. | Peter L. Peterson |
| 1996 | User privacy in a networked environment (workshop): legal, policy, and ethical considerations when responding to complaints of misuse. | Rodney Petersen, William Kupersanin |