| 1996 | When opportunity knocks: leveraging reengineering for computer training. | Jeff Pankin, Mary Ellen Bushnell |
| 1996 | Telecommuting to the university (panel). | Shelley Owen, Bronwen Heuer |
| 1996 | We won't be getting a Christmas card from them this year - Kenyon College's client support transition. | Mike Ossing, Christy Rigg |
| 1996 | Training student staff: a conference-style approach. | Theresa A. M. Noble |
| 1996 | Residence hall consulting at Penn State. | Kathy Mayberry, Steve Pierce |
| 1996 | Penn State's "Lab Manager". | Kathy Mayberry, Joe Leluga |
| 1996 | Moving to a total client server operation. | Jerry Martin |
| 1996 | Desktop videoconferencing - first steps. | Jerry Martin |
| 1996 | Level II technical support in a distributed computing environment. | Tim Leehane |
| 1996 | Information literacy: the Web is not an encyclopedia. | Lida L. Larsen |
| 1996 | Developing your ESP (existing support program) for fun and profit-or-implementing a successful tiered client services program. | Pat Kava |
| 1996 | Beyond evolution: the transformation of the Princeton University help desk. | Christopher F. Jones |
| 1996 | The brass rings of technology: how to present the new computing solutions. | Allan R. Jones |
| 1996 | Who spins the Web? | Jan R. Holloway, Marsha P. Waren |
| 1996 | Special computing resources and services for Indiana University departments. | Bonnie R. Hites |
| 1996 | The Web as a campus wide information system: tunnel of love or house of mirrors. | Joyce E. Hicks, Marlane C. Steinwart |
| 1996 | Supporting 50 classrooms full of whiz-bang technology. | Walter Gilbert |
| 1996 | The Lighthouse: a lightweight call tracking system for adapting to changing technology needs. | Kathryn F. Gates, Krista H. Vernon, James F. Ball, Carl E. Raffa |
| 1996 | Web exams and surveys: using the Web to gather and disseminate information. | Nicole English |
| 1996 | Automating user request processing with EARP. | David A. Dougherty, Paul R. Taylor, Don Michaels |
| 1996 | The Wireless Computing Lab Prototype Project at the University of Pittsburgh. | Peter Donovan, Robin Ruefle |
| 1996 | Netscape - network tool or is it more than just that? | David E. Dodds |
| 1996 | Integrating electronic mail into university culture. | David E. Dodds |
| 1996 | Managing large publications/communications projects and surviving to tell the tale. | Teresa M. Craighead |
| 1996 | To web or not to web. | Jeanne Cavanaugh |