| 1995 | Configuring student computer laboratories for effective utilization through network management. | David E. Dodds, Louie Athanasiadis |
| 1995 | On-line services replacing central location services. | Linda Adams DeBula |
| 1995 | Enforcement strategies: for computer use violations at a public university. | Jacquelin Craig |
| 1995 | Gopher Baroque: using Gopher to train student staffers all over campus. | Libbie Counselman |
| 1995 | A new approach to academic computing support at the University of Kentucky. | Chris Corman, Michael Lach |
| 1995 | Redefining user support: shifting paradigms instead of blame. | John R. Cordani, Kirk P. Nagel |
| 1995 | Doing more with less (panel session): building a virtual helpsystem with a virtual team (with virtually no time). | Johanna Turner Colgrove, John McAnally, Bruce Arnold |
| 1995 | A multi-purpose computer lab for a small college. | Darrah Chavey |
| 1995 | Using models to "teach the Internet" or why should we want to teach users about client/server architecture? | D. Scott Brandt |
| 1995 | Meeting users' needs: closing the gap between support and development. | John B. Brandes, Jean F. Coppola |
| 1995 | Partnerships in instructional technology: writing classrooms at Iowa State University and the University of Missouri-Columbia (Panel). | Michael D. Bowman, Robert M. Bender, Glenda E. Moum |
| 1995 | Knowing where "here" is: a study of current student computing resources at the University of Washington. | Nancy Bixler |
| 1995 | A user-friendly menu interface for UNIX. | Jerry Berkman |
| 1995 | They work hard for the money: the joy of student management. | Nita B. Bellare |
| 1995 | Niche by niche: launching a second-generation Internet account. | Lisa C. Barnett |
| 1995 | Hello, world! a guide for transmitting multilingual electronic mail. | Sunny Au |
| 1995 | Postmaster@virginia.edu: when user support is postmaster. | Jayne Ashworth, Janet Sakell |
| 1994 | Community computing and the computing community. | J. Michael Yohe |
| 1994 | Extending the campus network: bringing data connectivity and cable television to the residence halls. | Cliff Woodruff, Thomas A. Gerace |
| 1994 | Surveys of computing: a tool for campus planning. | Thomas L. Van Valley, Howard Poole |
| 1994 | Managing high-volume computer literacy labs. | Karen C. Ueberroth |
| 1994 | Extending support services to anticipate growing user needs. | Michael Thompson |
| 1994 | Faculty support with emphasis on classroom services. | Marion Taylor, Beth Ruffo |
| 1994 | Technical aspects of lab management. | Karen Stallworth |
| 1994 | Effective second-level networking support on large and small campuses. | Greg Sprague, Brent Curtiss |