| 2021 | Slacking On: Organizing 50 Student Staff Remotely. | R. Kevin Chapman |
| 2021 | I'll See You Online. | Miranda Carney-Morris |
| 2021 | From GenderMag to InclusiveMag: : A Journey for University IT. | Margaret Burnett |
| 2021 | Preparation for Remote Activities in the University using Cisco Webex Education Offer. | Tsuyoshi Akiyama, Hideo Masuda, Hiromi Yamaoka |
| 2019 | Case Study of Implementing an IT Service Desk Ticketing System at Small Computer Center. | Hiromi Yamaoka, Kazuki Yamamoto, Takayuki Nagai, Hideo Masuda |
| 2019 | Cybernetic Education: The History of the Future of Teaching Machines. | Audrey Watters |
| 2019 | CampusEMonitor: Intelligent Campus Environment Room Monitoring System. | Shamar Ward, Mechelle Gittens, Nicholas Rock, Keone James |
| 2019 | Applying Design Thinking. | Corin Walker, Tomeka Nolen, Jinlan Du, Heather Davis |
| 2019 | Improving Leadership Through Improv. | Ella Tschopik |
| 2019 | A Less Dangerous "Ask Us Anything". | Jessica Stockett, Joel F. W. Price |
| 2019 | Re-Planting All Your Trees in One Forest: Deploying an Enterprise Wide Active Directory at Penn State. | Alexa J. Spigelmyer, Darren Hron |
| 2019 | You're (Probably) Not Bad at Your Job: Impostor Syndrome and IT Work. | Alexa J. Spigelmyer, Julio G. Appling |
| 2019 | Building an Information Technology Professional Development Program from Scratch. | Carol Currie Sobczak |
| 2019 | Renovation of the Office 365 environment in Kyushu University: Integration of Account Management and Authentication. | Takao Shimayoshi, Yoshiaki Kasahara, Naomi Fujimura |
| 2019 | Teaching an Old Yellow Jacket New Tricks - Adopting Change Management. | Vicki Rogers |
| 2019 | Creating a "Phoenix" Service Desk. | Kirsten Petersen, Andrew Wheeler, Max Cohen |
| 2019 | It Takes an IT Village to Raise a Service Desk. | Kirsten Petersen |
| 2019 | How Student Workers Saved the Day. | Timothy Palumbo, Grant Hittinger |
| 2019 | Bringing Campus Experience to Online Classes. | Karl V. Owens, Michael Suskin, Chris Wiesemann |
| 2019 | Organizing Decentralized Helpdesks. | Karl V. Owens |
| 2019 | How Do you Migrate your System to the Cloud Environment? An Example of Conversion from Silo Type to Horizontal Type. | Masaru Okumura, Sho Fujimura |
| 2019 | Draft Day: How Lessons from Fantasy Football Can Teach About Staffing. | Mitchell Ochi, Judy Toma, Claire Chun |
| 2019 | Developing Technology Training Videos. | Beth Lynn Nolen |
| 2019 | Productivity Pants. | Mo Nishiyama |
| 2019 | Cook 'em Like Gumbo. | Mo Nishiyama |