| 2019 | Avoid Phishing Traps. | Katelin A. Moul |
| 2019 | Think Like a Scientist, Solve Like a Sleuth! An Introduction to Troubleshooting Theory, and How to Make it Accessible to Others. | Edward Morreale |
| 2019 | First Year's Actual Operational Results of Efficient Security Measure System with Automatic Isolation in TUAT. | Kazuhiro Mishima, Takahiro Nemoto, Yoichi Hagiwara, Takahiko Tsujisawa |
| 2019 | From Patient to Population. | Adam Mikeal |
| 2019 | Building Bridges to Outstanding Customer Service. | Deb Meyer, Josh Savoy, Patti A. Mitch |
| 2019 | Improvisation for the Rest of Us and Those Who Want to Be Better Communicators. | Russell E. McMahon |
| 2019 | AR/VR Strategy Considerations for Academic Computing Services. | Owen G. McGrath |
| 2019 | Solve and Evolve: Practical Applications for Knowledge-Centered Service. | Rebekah Lineberry |
| 2019 | Communication Skills and Teaming are a Project Manager's Best Tools. | Kristi Lenz |
| 2019 | Jamf is A Verb, Have you been Jamfed? | Cristina Koorie, Devin Jayetileke |
| 2019 | An A11Y-ance. | Jeffrey Kontio, Preston Radtke |
| 2019 | Automating a Part of the Assessment of a University using Excel. | Yoshitaka Kihira, Takashi Yamanoue, Motoo Tanaka, Eiji Sato, Yutaka Otsuka |
| 2019 | Migrate Legacy Email Services in Kyushu University to Exchange Online. | Yoshiaki Kasahara, Takao Shimayoshi, Tadayuki Miyaguchi, Naomi Fujimura |
| 2019 | In Defense of the Monolith: How Standards are Good News for Innovation. | Dan R. Herrick |
| 2019 | SustainabiliIT: Maximizing Surplus Equipment Viability with Community Engagement. | Dan R. Herrick |
| 2019 | Badges: Do We Need to Show You Some Stinkin' Badges? | Eric Handler |
| 2019 | Virtual Reality: Classroom Tool or Classroom Fool? | Eric Handler |
| 2019 | Establishing Governance for Project and Service Management. | Jason S. Glenn, Kenneth L. Rose |
| 2019 | Challenges in IT Operations Management at a German University Chair - Ten Years in Retrospect. | Martin Geier, Samarjit Chakraborty |
| 2019 | Contemplating Public NTP Service Issues: How to Terminate Large-scale Infrastructure Service. | Sho Fujimura, Fuminori Tanizaki, Masaru Okumura |
| 2019 | Barrels, Buggy Whips, And BASIC - A Historical And Personal Perspective On Skill Obsolescence. | Travis Freudenberg |
| 2019 | Strategies for Career Resilience in the Face of Economic Uncertainty. | Lindsey Freer |
| 2019 | Student Staff in IT: From "just a job" to a career. | Trevor Freeland, Kendra Strode |
| 2019 | Productivity Panel & Discussion. | Laurie Fox, Dan Herrick, Beth Lynn Nolen, Jason Vaughn, Kathy Fletcher |
| 2019 | My SIGUCCS Book Report. | Laurie Fox |