| 2005 | PERTs: the support side solution to residential computing. | Tabatha Verbick, Merlin Miller |
| 2005 | Helping students help themselves: malware removal. | Michael Vedders, Paul Boyum |
| 2005 | Rensselaer's mobile computing program a whale of an idea! | Patrick Valiquette, Myra Williams, Nancy P. Kutner, Ed Seeger |
| 2005 | The I.T. circuit certificate: training for the future. | Joana Trimble |
| 2005 | Baiting the hook: catching and keeping quality student employees through professional development and non-numeric incentives. | Kim Todd, Tabatha Verbick |
| 2005 | Synergy in action: when information systems and library services collaborate to create successful client-centered computing labs. | Kim Todd, Lori Mardis, Patricia Wyatt |
| 2005 | We've come a long way, baby!: but where women and technology are concerned, have we really? | Kim Todd, Lori Mardis, Patricia Wyatt |
| 2005 | IT open house: what it can do for your organization. | Cathy A. Tabor, Patricia G. DeWalt |
| 2005 | Volunteerism: a new idea for filling university information technology needs. | Robert Strazzarino, Tyson R. Henry |
| 2005 | Computer lab management: serving our customers through communication. | Rachael Stanley |
| 2005 | Doing more with less: departmental labs support. | Mike Stanley |
| 2005 | Revision control practices applied to computer configurations. | Russell Sprague |
| 2005 | If you build it, they will come: implementing a distributed desktop support program that works. | Amanda Spear |
| 2005 | Designing a new employee orientation (NEO) system. | Jolanta Soltis, Pritesh P. Patel, Brian Whitworth |
| 2005 | LabDisplay: bringing computer lab management into the new millennium. | Jeff Smith |
| 2005 | Content for one: developing a personal content management system. | Doug L. Simpson |
| 2005 | You can never be too thin: skinny-client technology. | Anita Schwartz, Cindy Guerrazzi |
| 2005 | Higher quality for less: IT user surveys over the web. | John V. Samuel, Takuya Noguchi |
| 2005 | LaTeX: when word fails you. | Ben Salzberg, Trevor M. Murphy |
| 2005 | Desktop management: reeling in the great white whale. | Jerry Ringel, Andrea L. Mox, Jason Musselman |
| 2005 | Schooling our consultants for a sea of residents. | Teresa K. Pearson |
| 2005 | From waterfall to rapid prototyping: supporting enterprise-wide adoption of the oncourse collaboration and learning (CL) environment at Indiana University. | Rita Pavolka, Veronica Mount, Amy Neymeyr, Carol Rhodes |
| 2005 | Classroom technology: assisting faculty in finding weapons of mass instruction. | Donna M. Patterson, Lanie Steinwart |
| 2005 | Internal and external communication and collaboration: building a strong help desk environment. | Vivian Pair, Debby Boyle |
| 2005 | Customer service: help for the help desk. | Alfred Padeletti, Berthenia Coltrane, Richard Kline |