| 2005 | Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activities. | Susan Owen, Kenneth Janz |
| 2005 | QUICK scheduler a time-saving tool for scheduling class sections. | Cherry Keahey Owen |
| 2005 | Implementation of IPv6 functions for a network user authentication system opengate. | Makoto Otani, Katsuhiko Eguchi, Hirofumi Eto, Kenzi Watanabe, Shin-ichi Tadaki, Yoshiaki Watanabe |
| 2005 | Supervising students in satellite locations: overlords need minions! | Jim Osborn |
| 2005 | Scheduling student employees doesn't have to make you crazy. | Jim Osborn |
| 2005 | Providing technology orientation for new faculty and staff. | Kerrie O'Connor, Anne Valerio, Debra Dexter |
| 2005 | Online and instructor-led technical training: a charge-back model that works! | Cathy O'Bryan |
| 2005 | Time To start charging for cleaning student computers? | Ron Nichols, Karl Hassler |
| 2005 | New customers, new challenges, new structure: realigning support to survive massive growth. | Dave Nevin, Mary A. Brock, Christian J. Sinnett |
| 2005 | Open your eyes...speak your mind...help desk communicating. | Karla Nelson, Tammie Kramolis, Teresa Kramolis |
| 2005 | No parking!: (and other library technology quandaries). | Rick Neal |
| 2005 | PubsOnline: open source bibliography database. | Scott A. Myron, Richard Knepper, Matthew R. Link, Craig A. Stewart |
| 2005 | Multiple solutions for digitizing equations for students. | Trevor M. Murphy |
| 2005 | The water is wide: network security at Kenyon College, 1995-2005. | Joseph M. Murphy |
| 2005 | Is your resNet support boat sinking?: try outsourcing! | Brien G. Muller, Mark A. Bauer |
| 2005 | Pooling efforts to cast for better student employees. | Patti Mitch |
| 2005 | Navigating the great learning barrier reef: active training ideas to make learning fun! | Karen McRitchie |
| 2005 | THE fish! philosophy: customer service from the fishbow. | Jeni McIntosh-Elkins, Mike Rabe |
| 2005 | Gauging adoptability: a case study of e-portfolio template development. | Owen G. McGrath |
| 2005 | From soup to nuts the comprehensive IT help desk. | Sylvia Maxwell, Regina Davis |
| 2005 | Diskless linux system with unionfs for an educational computer center. | Hideo Masuda, Akinori Saitoh, Michio Nakanishi, Seigo Yasutome |
| 2005 | TECH spyware raid: the PEA matrix. | Joni Mason, Marilee Tuomanen |
| 2005 | From 0 - 60 in 4.2 seconds supporting the RESNET. | Amy Magno, Thomas Bohlke |
| 2005 | Security in the residential network. | David P. Lytle, Veronica Resendez, Robert August |
| 2005 | Universal imaging: revolutionizing desktop support. | Stephen G. Lewis, Sara K. Rodgers |