| 2005 | Leveraging student owned laptops on campus: I can't connect to the network. can you help me? | Janice G. El-Bayoumi |
| 2005 | Going beyond the call of duty: the implementation and support of OMNI. | Tanya Dunlap |
| 2005 | Automation & delegation to reduce lab management workload. | Daniel B. Delgado |
| 2005 | Developing an eLearning support model. | David Davenport |
| 2005 | Customer-facing communication. | Alison Cruess |
| 2005 | Developing a synchronous web seminar application for online learning. | Michael D. Ciocco, Neil Toporski, Michael Dorris |
| 2005 | The department apprentice program: providing support on a decentralized campus. | Patrick Chinn |
| 2005 | Network based home directories using OS X serv. | Andr G. Chinn |
| 2005 | CARPE DIEM: seizing the day and reaping the benefit of student involvement in tools development. | Melody Childs |
| 2005 | Oh no!: they want me to support students' computers...? | Kimberly H. Brookes, Susan K. Lees |
| 2005 | Conversing with customers. | Jason Brand, Alan Vetter, Jace McDaniel |
| 2005 | Automation is a breeze with AutoIt. | Jason Brand, Jeff Balvanz |
| 2005 | "All in one" is the way to go...building a XP professional hardware independent image. | Thomas Bohlke, Amy Magno |
| 2005 | Looking outwards: extending services to departmental labs. | David J. Blezard |
| 2005 | So many labs: so little time. | Christine Arteaga, Terri Lucas |
| 2005 | Manning the boat with a diverse (non-traditional) crew. | David E. Alexander, Claire C. Lassalle, Lori C. Steib |
| 2005 | Automating windows security: building a security CD. | Dan Albrich |
| 2004 | Convenience: are you providing it? | James B. Yucha |
| 2004 | Window to a new world: online freshman orientation via portal. | Sherri Yerk-Zwickl |
| 2004 | A platform independent tool for evaluating performance of computing equipment for a computer laboratory. | Takashi Yamanoue |
| 2004 | Making technology accessible for the technophobe-moving social workers into the 21 | Terris B. Wolff |
| 2004 | Mac OS X panther imaging do's and don'ts. | Chris Wiesemann |
| 2004 | Walking the tightrope of faculty support. | Kelly Wainwright, Bruce Arnold |
| 2004 | Soup to nuts: affordable tools for building and maintaining labs. | Jason Wagner |
| 2004 | Growing our own: partnering with the city school district. | Fran Versace |